Return & Refund Policy

At Mary O'Connor, customer satisfaction is extremely important to us. We strive to provide high-quality products and a smooth shopping experience. However, if you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Please read this Return & Refund Policy carefully before initiating a return.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must have been physically delivered before a return request can be submitted.
  • Return requests must be made within 14 days of receiving the order.
  • Items must be:
    • Unused
    • Unwashed
    • Undamaged
    • In original condition
    • Returned with all original tags, labels, and packaging intact
  • Trying on items is permitted; however, items that show signs of wear may not qualify for a refund.
  • Products purchased in multiple sizes, colors, or variations with the deliberate intention of returning part of the order may be refused at our discretion.

We reserve the right to reject returns that do not meet these conditions.

2. Return Shipping Costs

As we operate through an international fulfillment and dropshipping model:

  • All return shipping costs are the responsibility of the customer.
  • Customers are also responsible for any customs fees, import duties, taxes, or additional shipping charges associated with the return.
  • Original shipping fees are non-refundable unless the item arrived damaged or incorrect.

We strongly recommend using a tracked and insured shipping service, as we cannot guarantee receipt of returned items without valid tracking information.

3. Return Process

To initiate a return, please follow these steps:

Step 1 — Request a Return

Contact our support team within 14 days of receiving your order via:

Email: [YOUR SUPPORT EMAIL]

Please include:

  • Your full name
  • Order number
  • Reason for the return
  • Photos of the item if applicable

Step 2 — Receive Return Instructions

Once your request has been reviewed and approved, you will receive the return address and further instructions.

Please note that returns may need to be sent to one of our international fulfillment partners or suppliers.

Step 3 — Ship the Item

Return the item at your own expense using a shipping method that includes tracking information.

Customers are responsible for ensuring that the returned package arrives safely at the designated return address.

4. Refunds

Once the returned item has been received and inspected, we will notify you regarding the approval of your refund.

If approved:

  • Refunds will be processed within 14 business days
  • Refunds will be issued to the original payment method used during checkout
  • Depending on your payment provider, processing times may vary

We reserve the right to issue partial refunds if returned items are not in their original condition.

5. Damaged, Incorrect, or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging

In such cases, we will work with you to provide an appropriate solution, which may include a replacement, store credit, or refund.

6. Order Address Responsibility

Customers are responsible for providing accurate shipping information at checkout.

Please note:

  • We are not responsible for lost packages when tracking information confirms successful delivery to the address provided by the customer.
  • Orders shipped to incorrectly entered addresses remain the customer's responsibility.
  • Address changes or corrections must be requested within 24 hours after placing the order.

After this period, we cannot guarantee that changes can still be made.

7. Non-Returnable Items

For hygiene, safety, or logistical reasons, certain items may not be eligible for return, including:

  • Personalized or custom-made items
  • Final sale items
  • Gift cards
  • Certain beauty or personal-use products (if opened)

Any non-returnable items will be clearly indicated where applicable.

8. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact our support team:

Business Name: Mary O'Connor
Email: Info@maryoconnor.com