Shipping & Delivery Policy

At Mary O'Connor, we are committed to delivering your order as quickly, safely, and efficiently as possible. Please read the information below carefully to understand how our shipping and delivery process works.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Once your order has been shipped, you will receive a confirmation email containing your tracking information so you can follow your package in real time.

Please note that orders are not processed or shipped on weekends or public holidays.

Estimated Delivery Time

The estimated delivery time is typically between 3–7 business days, depending on your location and local delivery services.

However, delivery times may occasionally be extended due to:

  • High seasonal demand
  • Public holidays
  • Customs inspections
  • Carrier delays
  • Unexpected logistical disruptions

We appreciate your patience and understanding in such situations.

Shipping Method & International Fulfillment

To offer our customers competitive prices and a wide product selection, some orders may be shipped directly from our international fulfillment partners and suppliers.

Because of this, packages may occasionally be subject to customs procedures or import regulations depending on the destination country. Any applicable customs fees, duties, or taxes are the responsibility of the customer unless otherwise stated by local law.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on:

  • Destination country
  • Package weight and dimensions
  • Selected shipping option

Any applicable shipping fees will always be clearly displayed before completing your purchase.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

If you have not received your tracking details within a reasonable timeframe, please contact our support team.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully verify your shipping address before placing your order. If you notice an error, contact us within 24 hours of placing the order so we can attempt to correct it before shipment.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

Delivered Packages

If the tracking information confirms that a package has been successfully delivered to the address provided at checkout, responsibility for the package transfers to the customer.

We recommend checking:

  • Around your property
  • With neighbors or household members
  • With your local delivery carrier

before reporting a missing package.

Lost, Delayed, or Damaged Shipments

If your order arrives damaged, is significantly delayed, or appears to be lost in transit, please contact us as soon as possible. Our team will work with the shipping carrier to help resolve the issue where possible.

Contact Information

If you have any questions regarding shipping or delivery, please contact our customer support team:

Mary O'Connor
Email: Info@maryoconnor.com
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM