Terms & Conditions

These Terms & Conditions apply to all purchases, orders, and use of the website operated by Mary O'Connor. By accessing our website or placing an order, you agree to be bound by the terms outlined below.

Please read these Terms & Conditions carefully before making a purchase.

1. Applicability

These Terms & Conditions apply to all offers, orders, agreements, and services provided through our website.

By placing an order with Mary O'Connor, you confirm that you:

  • Are at least 18 years old or have permission from a parent or legal guardian
  • Agree to these Terms & Conditions
  • Provide accurate and complete information during checkout

We reserve the right to refuse service or cancel orders at our discretion if fraudulent, abusive, or suspicious activity is detected.

2. Product Information

We strive to ensure that all product descriptions, images, pricing, and information displayed on our website are accurate and up to date.

However:

  • Minor differences in color, appearance, or packaging may occur due to screen settings or supplier updates
  • Typographical errors, pricing inaccuracies, or product information mistakes may occasionally occur
  • We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice

Product availability may change without notice.

3. Orders & Payment

All orders are subject to acceptance and product availability.

Orders will only be processed once full payment has been successfully received.

We may offer different payment methods depending on your country or region. Customers are responsible for verifying which payment methods are available and supported in their location.

For security and fraud prevention purposes, additional verification may occasionally be required before an order is approved.

4. Processing & Shipping

As part of our international fulfillment and dropshipping operations, products may be shipped directly from our suppliers or fulfillment partners.

Estimated Processing Time

  • 1–3 business days

Estimated Shipping Time

  • 3–7 business days depending on destination, customs processing, and local courier services

Please note:

  • Delivery times are estimates and not guaranteed
  • Delays caused by customs, holidays, weather conditions, or courier disruptions are outside our control
  • Customers are responsible for providing accurate shipping information

Tracking information will be provided whenever available.

5. Returns, Refunds & Cancellations

Please refer to our separate Return & Refund Policy for detailed information regarding:

  • Return eligibility
  • Refund procedures
  • Cancellation requests
  • Customer responsibilities

Orders that have already entered processing or shipment may no longer be eligible for cancellation.

6. Liability

To the maximum extent permitted by law, Mary O'Connor shall not be held liable for:

  • Delays caused by shipping carriers or customs authorities
  • Lost or stolen packages confirmed as delivered by tracking information
  • Incorrect addresses submitted by customers
  • Indirect, incidental, or consequential damages arising from the use of our products or services

Customers are responsible for carefully reviewing their shipping information before completing their purchase.

Address corrections must be requested within 24 hours of placing an order.

7. Intellectual Property

All content displayed on this website, including but not limited to:

  • Text
  • Images
  • Product descriptions
  • Logos
  • Branding
  • Graphics
  • Website design

is the intellectual property of Mary O'Connor and may not be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use may result in legal action.

8. Complaints Procedure

We value customer satisfaction and aim to resolve complaints professionally and efficiently.

Complaints or concerns may be submitted via:

Email: [YOUR SUPPORT EMAIL]

We aim to respond to all inquiries within 5 business days.

To speed up the process, please include:

  • Your full name
  • Order number
  • A detailed description of the issue

9. Privacy & Data Protection

By using our website, you also agree to our Privacy Policy, which explains how we collect, process, and protect your personal information.

We are committed to handling customer data responsibly and securely.

10. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the Netherlands, without regard to conflict of law principles.

Any disputes arising from these Terms shall be handled by the competent courts within the applicable jurisdiction.

11. Changes to These Terms

We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon publication on the website. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

Contact Information

For questions regarding these Terms & Conditions, please contact us:

Business Name: Mary O'Connor
Email: Info@maryoconnor.com